Clients and health providers processing claims for Veterans Affairs Canada (VAC) through Medavie Blue Cross use the master group/policy number 000200 with a section number of 000.

For electronic billing (such as through CDAnet™ for dental), these two numbers can be combined in the policy field as 000200000

.When making a claim or seeking pre-authorization, you or your provider will also need to supply your Medavie Blue Cross specific identifier:VAC File Number: Your "K" number (for Veterans).

CAF Member Number: Your "M" number (for Canadian Armed Forces).

If you need to verify coverage details, access the Search VAC treatment benefits page, or reach out directly to Medavie Blue Cross at 1-888-261-4033 for provider inquiries, or the VAC National Client Contact Centre at 1-866-522-2122.

Canada Online Therapy is able to direct bill from our Provider number matching your plan from your K number through our Blue Cross provider portal.

Lee Park, RCT 25-002, MACP, BPsych Hons

Owner, Canada Online Therapy

www.canadaonlinetherapy.com

[email protected]

canadaonlinetherapy.janeapp.com

Call/text: (514) 746 4673 

Fax: (800) 808 6629

Veterans Affairs Blue Cross Claim Forms

Medavie Blue Cross administers the Federal Health Benefits Program for Veterans Affairs Canada (VAC). 

If you are a Veteran looking to submit a claim, you can access the specialized forms through the official online portals or download specific paper forms.

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Where to Find and Submit Forms OnlineThe fastest way to manage, find, and submit your VAC claims is electronically:

For Veterans (Plan Members): Log into the dedicated Medavie Blue Cross CAF/RCMP/VAC Portal. 

Once logged in, you can download the correct client reimbursement forms, upload receipts, and check your status.

You can also ask your Healthcare Provider as we would for you.

Registered provider like ourselves would use the Medavie Blue Cross Health Professionals Portal to submit claims electronically through ePay.

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Standard VAC Paper Claim Forms

If you prefer to submit your claims by mail, you can download and print the standard PDF forms directly.

Canada Online Therapy is happy to direct bill when requested for our Veterans Affairs Canada clients.

Disabled Veterans in Canada can access a comprehensive range of medical benefits and financial compensation through Veterans Affairs Canada (VAC).

Coverage is primarily based on establishing a service-related injury or illness, and includes specialized health care, mental health support, and disability pensions.

Medical and Treatment Benefits

Once a Veteran is approved for a disability benefit, they are granted access to the Treatment Benefits Program, which covers a wide variety of medical expenses:

Prescription Medications: Coverage for drugs and medicines not fully paid for by your provincial health plan.Medical Equipment: Financial assistance for wheelchairs, hearing aids, and other required medical devices.

Professional Care: Coverage for physiotherapy, dental care, and professional counselling.

Travel Assistance: Reimbursement for health-related travel expenses incurred when travelling to receive approved healthcare services.

Mental Health Support

Veterans Affairs Canada provides dedicated mental health programs to ensure those who need help receive immediate care:

Mental Health Benefits (MHB): 

Veterans can receive immediate coverage for the treatment of certain conditions (including anxiety, depression, and trauma-and-stressor-related disorders) while their formal disability benefit application is being processed.

Coverage: Includes prescription drugs and access to mental health professionals (in-person or online) for up to two years, or until a formal decision on the disability benefit is made.

Financial Compensation and Pensions

Veterans with a diagnosed chronic, service-related condition or disability may qualify for tax-free financial compensation:

Pain and Suffering Compensation: A monthly payment that recognizes the severity of the condition and its impact on your overall quality of life.

Additional Pain and Suffering Compensation: Monthly tax-free payments for Veterans experiencing severe and permanent impairment.Disability Pension: Financial compensation available depending on the degree to which your condition is linked to your service.

Canada Online Therapy is a recognized approved provider for VAC.

Yes, veterans in Canada can get health insurance and medical coverage through Veterans Affairs Canada (VAC). 

Instead of traditional health insurance, VAC primarily functions through specific health programs, treatment benefits, and access to group insurance plans based on your service and health needs.

Available coverage options include:

Treatment Benefits Program: 

If you qualify, you will receive a VAC healthcare card which provides direct financial support or coverage for prescription medications, dental/vision services, and special medical equipment.

Public Service Health Care Plan (PSHCP): 

Eligible veterans and survivors can access this group insurance plan, which generally reimburses 80% of eligible expenses. Monthly premiums apply, and the plan acts as supplementary coverage to provincial health care.

Mental Health Benefits: VAC provides targeted coverage for mental health-related prescription drugs and related services to ensure support is available.

Veterans Independence Program: Helps qualifying veterans remain independent in their own homes by providing financial assistance for grounds maintenance, personal care, and home care services.

Canada Online Therapy is an approved mental health provider for VAC:

VAC clients in our experience are usually granted 25 sessions per annual year.
You can apply for a renewal if you wish to request this.

A VAC "K" number is a unique 7-digit file number used by Veterans Affairs Canada to identify you and your records. 

It is primarily used when submitting health-related claims, dealing with Medavie Blue Cross, or applying for benefits.

How to Find Your K NumberOnline: 

Log into your My VAC Account portal to view your profile and file details.

Documents: Check past correspondence, decision letters, or benefit statements sent to you by Veterans Affairs.

Assistance: Call the toll-free VAC line at 1-866-522-2122 (Monday to Friday, 8:30 a.m. to 4:30 p.m. local time) to verify your identity and request your number.

Canada Online Therapy is able to assist in direct billing for your PTSD, anxiety, depression, grief treatments for your VAC clients.

Program Name: The Education and Training Benefit provides up to $84,000 for eligible Canadian Armed Forces veterans to cover tuition, fees, and living expenses at recognized institution

For inquiries regarding Canadian Veterans Affairs school and training benefits, call 1-866-522-2122.

The main details regarding the support programs include:Toll-Free Phone: 1-866-522-2122 (Monday to Friday, 8:30 a.m. to 4:30 p.m. local time).TDD/TTY Line: 1-833-921-0071.

Alternate Options: You can also apply online through the My VAC Account or send secure messages directly to the department.

Canada Online Therapy offers support for VAC clients who are currently undergoing major life decisions or life transitions.

The Veterans Independence Program (VIP) offered by Veterans Affairs Canada provides financial assistance to help eligible veterans, survivors, and primary caregivers remain healthy and independent in their own homes.

Services Covered

The program helps cover the costs of a wide range of in-home and community services:

Grounds Maintenance: Lawn mowing and snow removal.

Housekeeping: General cleaning, laundry, and meal preparation.

Access to Nutrition: Meal delivery services.

Personal Care & Nursing: Assistance with personal hygiene and professional health care.

Home Adaptations: Modifications to your principal residence.

Ambulatory Health Care & Transportation: Travel to community and medical activities.

Eligibility Criteria

You may qualify if you meet the assessment needs and fall into one of the following categories:

You have qualified for a VAC disability benefit.

You qualified for the War Veterans Allowance.

You receive Prisoner of War Compensation.

You are a primary caregiver or survivor needing assistance with housekeeping and grounds maintenance.

How to Apply

Funding rates and maximum contribution amounts vary based on your personal health assessment.

Canada Online Therapy priotizes working with VAC clients, we are open for immediate bookings.

For general inquiries and benefit coverage regarding Veterans Affairs Canada (VAC), you can contact the dedicated Medavie Blue Cross team directly at 1-888-261-4033.

General VAC Benefits & Government Program Information: Call 1-888-261-4033 (Medavie Blue Cross Government Programs).

Manage CAF/VAC Healthcare Benefits: Call 1-833-494-0661 (Veterans Affairs Canada).

Pre-authorization (VAC Healthcare Card): Call 1-866-811-6060 (Veterans Affairs Canada).

Health-Related Travel Claims: Call 1-866-522-2122 (Medavie Blue Cross FAQ).

For Healthcare Professionals & Providers we call 1-888-261-4033 (Veterans Affairs Canada Providers).

The Veterans Affairs Canada (VAC) Benefit Grid, administered by Medavie Blue Cross, outlines coverage criteria, frequencies, and limits for medical services. 

It is divided into 14 Programs of Choice (POC), such as Aids for Daily Living, Special Equipment, and Medical Services.

How to Access the Benefit GridDirect Database Search: 

Verify coverage details, limits, and pre-authorization requirements for specific codes using the Veterans Affairs Canada Search Tool.

Detailed Explanations: 

View the comprehensive requirements for treatments, prescriptions, and devices on the Veterans Affairs Canada Coverage Details Page.

The 14 Programs of Choice (POC)

Your specific coverage depends on the POC category:

Aids for Daily Living

Ambulance/Medical Travel Services

Audio/Hearing Services

Dental ServicesHospital Services

Medical Services

Medical Supplies

Nursing Services

Oxygen Therapy/Respiratory

Prescription Drugs

Prosthetics and Orthotics

Related Health Services

Special Equipment

Vision/Eye Care

Key Rules and Requirements

Pre-authorization: Check the grid to see if a medical item or service requires prior approval. 

You can consult the Veterans Affairs Canada Healthcare Card Guide for general pre-authorization rules.

Benefit Codes: The grid uses 6-digit codes to identify specific products and services. 

These are required when you or your healthcare provider submit claims.

Provider Resources: Health professionals can download the Medavie Blue Cross Resources or call the toll-free Provider Inquiry Line at 1-888-261-4033 for claim forms and guidelines.